The teams working under the Network and System Management Branch Directorate consist of 1 branch manager, 1 team leader and a total of 8 personnel working in various technical and administrative positions.
Some of the duties and authorities of the Network and System Teams are as follows:
- To ensure the management and maintenance of the university network and system infrastructure,
- Distributing IP addresses under supervision, checking IP traffic, keeping records within the relevant laws,
- Configure and manage devices installed in wired and wireless network,
- To coordinate and control the network maintenance carried out throughout the university,
- To ensure the operation and maintenance of the redundant data center within the scope of physical security, air conditioning, power and data storage and retention,
- Configuring, maintaining, managing and backing up the servers and services provided in the Data Center,
- To make exploration and control in the projects notified to the Department, to ensure that technical specifications are determined in accordance with the developing technologies,
- To provide the necessary service and network infrastructure for the applications planned and developed on the network,
- To perform similar duties to be assigned by the Head of the Department in relation to the field of activity.
The EBYS Support Unit, which operates under the Technical Support Services Branch Directorate, serves with a total of 2 personnel working in various technical and administrative positions.
The duties and authorities of the EBYS Support Unit are as follows:
- To identify problems that arise while using EBYS, to eliminate the problem via telephone, electronic media or remote connection if it is caused by user error, to take the necessary data and screenshots if it is not caused by user error, to forward them to the relevant units and to ensure the necessary coordination with the relevant units,
- To provide solution-oriented support by evaluating the problems, requests and opinions of end-users regarding EBYS, and to notify the relevant unit or personnel about the issues that are outside its authority,
- Providing feedback by evaluating the errors, problems, requests and opinions reported by end users via e-mail, telephone and Support System regarding EBYS,
- To carry out and control the authorization procedures of users registered in EBYS,
- To provide general information in line with the requests received from users related to EBYS,
- Evaluating software error and correction requests and directing them to the Software Branch Directorate when necessary,
- Monitoring and controlling the electronic signature application requests of users, organizing the lists and forwarding them to the relevant certificate issuer,
- To follow up the status of users who apply for e-signature,
- In the event that the Qualified Electronic Certificate becomes unusable as a result of PIN-PUK code blocking or loss of passwords, to ensure coordination between the user and the certificate producer for reissue; to follow the order, production and delivery processes,
- To carry out the correction and follow-up procedures for users with errors in their information by coordinating with the certificate producer,
- To ensure coordination between units for the procurement, installation, maintenance and support of the necessary software to create and verify reliable electronic signatures using smart cards, card readers and certificates,
- To coordinate with DETSIS in order to receive, update and control unit correspondence codes for units to carry out their correspondence, to carry out the necessary work and notifications to update the newly established, closed units, units with a change of superior unit in DETSIS.
- To follow up the relevant legislation continuously and to inform the Software Branch Directorate about the necessary updates,
- Informing end users about software updates,
- To ensure the creation of corporate legislation and documentation on EBYS and related activities,
- To carry out SDP activities,
- Contributing to the preparation of documents and materials to be used to support end users, contributing to the preparation of user and administrator documents for the software developed and organizing training programs related to them,
- To support the analysis studies planned to be carried out on EBYS,
- To work in coordination with all units of the University and the Department of Information Technologies,
- To perform similar duties to be assigned by the Head of the Department in relation to the field of activity.
The Web/ E-Mail Support Team, which operates under the Technical Support Services Branch Directorate, serves with a total of 1 staff working in various technical and administrative positions.
The duties and authorities of the Web/E-Mail Support Unit are as follows:
- Ensuring the continuous operation and updating of the university’s main website.
- Publishing and monitoring announcements and events on the main Marmara University website based on information received through official channels. (If a request for a mass email distribution is included in the same official communication, this task shall also be carried out.)
- Fulfilling requests from university units—submitted via the Electronic Document Management System (EBYS)—to create new websites; configuring the necessary DNS settings; registering the domain/site name; and granting administrative access to the designated individual(s).
- Managing the Department of Information Technology’s website (ensuring its continuous operation and keeping it updated).
Providing user support and management for websites created within the university.
- Setting up web spaces for national/international events—such as symposiums, congresses, seminars, and workshops—based on information received through official channels; creating email accounts (if requested); assigning authorized personnel to manage the site; and providing ongoing support for these resources.
Evaluating requests for email accounts from university student clubs—based on information received through official channels—creating the appropriate email addresses, and notifying the respective club advisors.
- Providing support for the university’s survey system (anket.marmara.edu.tr) by processing survey requests submitted via the Electronic Document Management System (EBYS), adding the survey and the designated administrator to the database, facilitating the survey process, and providing technical support to resolve any issues that may arise.
- Managing the creation and use of email accounts for individuals or legal entities (such as departmental or event-specific email addresses), monitoring any issues that arise, and implementing solutions;
- Providing email service support to all academic and administrative staff, as well as students, registered in the system;
- Handling mass email operations for the university (e.g., sending bulk emails to lists such as those for the entire university, academic staff, or students) and, if a formal request includes a requirement for the information to also be announced on the website, ensuring that this is carried out;
- Managing requests related to mailing lists (via liste.marmara.edu.tr), including the creation, closure, or updating of such lists;
- Performing additional duties within the scope of the department's activities as assigned by the Head of Department.
The Technical Support Unit, which operates under the Technical Support Services Branch Directorate, serves with a total of 6 personnel working in various technical and administrative positions.
Some of the duties and authorities of the Technical Support Unit are as follows:
- To resolve end-user problems received via the Support Management System and by phone,
- Troubleshooting hardware and operating system problems of computers within the scope of service,
- Installing and supporting operating systems on new computers,
- Providing installation and update support for licensed applications,
- Inclusion of computers in the domain,
- Wireless internet connection setup - MarmaraWifi, MarunWifi and Eduroam support,
- To install, support and manage the Anti-Virus program on computers,
- End user internet registrations (Mac Registration)
- Providing IP telephony usage and operation support,
- To perform similar duties to be assigned by the Head of the Department in relation to the field of activity.
The Administrative Affairs Unit, which operates under the Technical Support Services Branch Directorate, serves with a total of 1 staff working in various technical and administrative positions.
The duties and authorities of the Administrative Affairs Unit are as follows:
- Organizing the unit archive and destroying the expired documents, ensuring the delivery of the necessary documents to the Institution and State archives. Delivering the documents produced in our Presidency to the relevant places
- To follow incoming and outgoing documents, to write and file the Presidential letters,
- To carry out the secretariat duty of the Presidency.
The Information Security Unit, which operates under the Technical Support Services Branch Directorate, serves with a total of 1 staff working in various technical and administrative positions.
The duties and authorities of the Information Security Unit are as follows:
- To work for the establishment, implementation, maintenance and continuous improvement of the Information Security Management System in accordance with the TS-EN- ISO 27001 standard,
- To work for the continuation and continuous development of Information and Communication Security Guidelines Compliance and Audit activities,
- To work to take the necessary technical and administrative measures to ensure the security level of Personal Data,
- To perform similar duties to be assigned by the Head of the Department in relation to the field of activity.
The PBYS Support Unit, which operates under the Technical Support Services Branch Directorate, serves with a total of 1 personnel working in various technical and administrative positions.
The duties and authorities of the PBYS Support Unit are as follows:
- To identify problems that arise while using PBYS, to eliminate the problem via telephone, electronic media or remote connection if it is caused by user error, to take the necessary data and screenshots if it is not caused by user error, to forward them to the relevant units and to ensure the necessary coordination with the relevant units,
- To provide solution-oriented support by evaluating the problems, requests and opinions of end-users regarding PBYS, and to notify the relevant unit or personnel about the issues that are outside its authority,
- Providing feedback by evaluating the errors, problems, requests and opinions reported by end users via e-mail, telephone and Support System regarding PBYS,
- To provide general information in line with the requests received from PBYS related users,
- Evaluating software error and correction requests and directing them to the Software Branch Directorate when necessary,
- Manage the organizational structure in PBYS,
- To carry out and control the authorization procedures of users registered in PBYS,
- To follow up the relevant legislation continuously and to inform the Software Branch Directorate about the necessary updates,
- Informing end users about software updates,
- To ensure the establishment of corporate legislation and documentation on PBYS and related activities,
- Contributing to the preparation of documents and materials to be used to support end users, contributing to the preparation of user and administrator documents for the software developed and organizing training programs related to them,
- To support the analysis studies planned for PBYS,
- To work in coordination with all units of the University and the Department of Information Technologies,
- To perform similar duties to be assigned by the Head of the Department in relation to the field of activity.
The Software Support Unit, which operates under the Technical Support Services Branch Directorate, serves with a total of 1 personnel working in various technical and administrative positions.
The duties and authorities of the Software Support Unit are as follows:
- Contributing to projects such as Support Management System, Course Load, UYGAR, Data Marmara (other IMS support projects other than PBYS, EBYS and ÖBYS) etc.
- Keeping the work plan of the Software Support Unit up-to-date and following the business processes,
- To provide solution-oriented support by evaluating the problems, requests and opinions of end-users regarding Software Support Systems, and to notify the relevant unit or personnel about issues that are outside its authority.
The Purchasing / Inventory Unit, which operates under the Technical Support Services Branch Directorate, serves with a total of 2 personnel working in various technical and administrative positions.
The duties and authorities of The Purchasing / Inventory Unit are as follows:
- Preparing the budget of our Presidency and following it up during the year,
- To carry out the financial accounting transactions of the Presidency,
- Keeping the accounting records of the Presidency and reporting the year-end accounts,
- Purchasing materials/services in line with the requests from our units (purchasing). To prepare the technical specifications of the products to be purchased,
- To follow up maintenance, repair and license transactions.
The Software Unit serves with 1 unit manager and a total of 12 personnel working in various technical/administrative positions.
The duties and authorities of the Software Unit are as follows:
- To prepare and develop the infrastructure on which the system and/or modules to be designed and offered for the common use of all units within the University, or for units to be designed and offered for use after the analysis studies carried out in line with the needs,
- Preparing technical documents describing all software development processes and standards and maintaining these documents in appropriate mediums,
- To create the general code and control (User Control) infrastructures to be used throughout the project,
- Following new technologies and integrating them into the system,
- Installing software in test, training and application environments,
- To develop, procure and make applicable the computer software required by the designed projects,
- To perform similar duties to be assigned by the Head of the Department in relation to the field of activity.
The Software Analysis Unit, which operates under the Software Unit, serves with a total of 2 personnel working in various technical and administrative positions.
The duties and authorities of the Software Analysis Unit are as follows:
- Analyzing and designing software projects, corrections and/or updates assigned to him/her by the Head of the Department in line with the identified needs of information systems and new components within the university,
- Within the scope of analyzing the given software projects, to draw workflows, collect the necessary data, prepare and present analysis documents,
- To work in coordination with university units and Software Application and Development Branch Directorate teams,
- Creating educational materials about the projects that the end user can benefit from,
- To perform similar duties to be assigned by the Head of the Department in relation to the field of activity.
The Web Software Unit, which operates under the Software Unit, serves with a total of 2 personnel working in various technical and administrative positions.
The duties and authorities of the Web Software Unit are as follows:
- Designing and updating web pages in line with the demands of the university academic and administrative units and unit work plans,
- To ensure the continuous publication and updating of the university's website, to follow and publish announcements and innovations on the website,
- To provide the best service to the employees and citizens of the institution by ensuring that the university's internet homepage has a structure that can provide citizen-oriented service, information and document sharing,
- To contribute to the interface designs of the software developed in the Department of Information Technologies,
- To prepare a weekly activity report,
- To perform similar duties to be assigned by the Head of the Department in relation to the field of activity.
